Our Stylists are dedicated to providing you with an Enjoyable and fulfilling experience in hair and beauty. To ensure your time spent with the collective is a positive one, We invite you to please take a moment to review our salon policies.
Please feel free to contact us should you have any further questions.
Cancellation Policy Our stylists time is valuable. If you are unable to make it to your appointment we kindly ask for a minimum of 24 hours notice for haircuts, and 48 hours notice for hair colour services. This allows our stylists to contact and schedule clients on wait lists allowing the open appointment to be filled, thus better serving everyone. Less notice than the afore mentioned timeframes, will result in a charge of 50% of the scheduled service. *if you’re a “no show” for an appointment you booked, you will be charged the full price of the service*
Running behind? Our stylists make every effort to be on time for services, and therefore depend on clients to make it on time to accommodate thier busy schedules. please be at your appointment on time. If you are running behind please let your stylist know as soon as possible. If your are running more than 20 minutes behind a "no show" fee may apply.
Confirmation Text and E-mail We know it's tough remembering all those appointments. As courtesy our booking system vagaro salon Software will send an automated confirmation text and e-mail 48, and 24 hours prior to your appointment date. However, to avoid late arrivals, no shows and a potential cancellation fee, we ask you to please understand that it is your responsibility to remember your appointment dates and times.
Checking In Although we enjoy your company we ask that you please show up a maximum of 15 minutes prior to your scheduled appointment. This allows for low traffic within the salon creating a calm and comfortable atmosphere.
Unsatisfactory Service If at the unfortunate chance you are un-satisfied with your service we ask that you contact your stylist Directly within 48 hours. A complimentary fix or alternative solution will be applied at the stylists discretion.
Product Returns All hair care products must be unopened for exchange or refund and must be returned within 10 days of purchase. Unfortunately we cannot exchange opened product due to sanitary Purposes.
